Privacy Policy
Effective Date: June 9, 2025
This Privacy Policy describes how Sipstory LTD ("we," "us," or "our"), the owner and operator of the Sipstory website and application (collectively, "Sipstory"), collects, uses, processes, and protects your personal information. Sipstory is a platform that helps businesses manage their multiple social media accounts from a single dashboard.
Sipstory LTD is an organization existing under the laws of Nigeria, with its principal place of business at 23 Herbert Macaulay Road, CBD, FCT Abuja, Nigeria.
We are committed to protecting your privacy and handling your data in an open and transparent manner, in compliance with the Nigeria Data Protection Act (NDPA) 2023 and the General Data Protection Regulation (GDPR) (EU) 2016/679, where applicable.
1. Important Information and Who We Are
Sipstory is owned and operated by Sipstory LTD. For the purpose of data protection laws, Sipstory LTD is the "Data Controller" of your personal data. This means we determine the purposes and means of processing your personal data.
Contact Details:
Email: support@sipstory.tech, support@sipstory.tech
Address: 23 Herbert Macaulay Road, CBD, FCT Abuja, Nigeria
2. The Data We Collect About You
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data: Name, username
- Contact Data: Email address, mailing address
- Account Data: Password (stored in an encrypted format)
- Financial Data: Payment details for one-time and recurring payments (processed securely via third-party payment processors)
- Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform
- Usage Data: Information about how you use our website and services
- Marketing and Communications Data: Your preferences in receiving marketing from us
We DO NOT collect or request access to:
- Geolocation data
- Your device's contact list
- Your device's camera
- Your device's microphone
3. How Your Personal Data is Collected
We use different methods to collect data from and about you, including through:
- Direct interactions: You may give us your Identity, Contact, Account, and Financial Data by filling in forms or corresponding with us. This includes personal data you provide when you:
- Create an account on Sipstory
- Subscribe to our newsletter
- Process payments for our services
- Communicate with us for support or inquiries
- Automated technologies or interactions: As you interact with our website, we automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies, server logs, and similar technologies.
- Third-party providers:
- Social Logins: When you choose to sign up or log in using your Google or Facebook account
- Payment Processors: Our third-party payment processors collect and process your payment information securely
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- To provide and maintain our service
- To process and manage payments
- To communicate with you about service updates and support
- For marketing purposes (with easy opt-out)
- For performance and tracking (analytics)
- To comply with legal obligations
Purposes for which we will use your personal data:
| Purpose/Activity | Type of Data | Legal Basis |
|---|---|---|
| Register you as a user | Identity, Contact, Account | Performance of a contract |
| Process payments | Financial, Identity, Contact | Performance of a contract |
| Send marketing communications | Identity, Contact, Marketing | Consent with easy opt-out |
5. Disclosure of Your Personal Data
We may share your personal data with:
- Service Providers: Payment processors, hosting providers, analytics services
- Social Media Providers: When you use their login services
- Professional Advisers: Lawyers, bankers, auditors, and insurers
- Regulators: When required by law
6. International Transfers
We are based in Nigeria. If you are located outside Nigeria, your data will be transferred to and processed in Nigeria. We implement appropriate safeguards such as Standard Contractual Clauses (SCCs) for international transfers.
7. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. Access to your personal data is limited to those with a business need to know.
8. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.
9. Your Legal Rights
Under the NDPA and GDPR, you have rights including:
- Right to be informed
- Right of access
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right to data portability
- Right to object
- Rights related to automated decision-making
- Right to withdraw consent
10. Children's Privacy
Sipstory is not intended for use by individuals under 13. For data processing in Nigeria, the age of consent is 18 years old, unless parental consent is obtained.
11. Cookies and Tracking Technologies
We use cookies, local storage, and sessions for essential functionality and analytics. You can control these through your browser settings.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at support@sipstory.tech, support@sipstory.tech or write to us at:
Sipstory LTD
23 Herbert Macaulay Road, CBD
FCT Abuja, Nigeria
14. Complaints
You have the right to make a complaint to the Nigeria Data Protection Commission (NDPC) or your local data protection authority. We would appreciate the chance to deal with your concerns first.